1. General Provisions

1.1. This Privacy Policy describes how VIP REAL, SIA, reg. No. 40003739731, registered address at Jomas iela 85, Jūrmala, LV-2015 (hereinafter – the "Data Controller"), collects, processes and stores personal data that VIP REAL, SIA obtains from its clients and persons visiting the website (hereinafter – the "Data Subject" or "You").

1.2. Personal data means any information relating to an identified or identifiable natural person, i.e., the Data Subject. Processing means any operation performed on personal data, such as collection, recording, alteration, use, viewing, erasure or destruction.

1.3. The Data Controller complies with the data processing principles established by law and is able to confirm that personal data is processed in accordance with applicable legislation.

This Privacy Policy applies in cases where You:

  • use, have used, or have expressed an intention or interest in using the services of VIP REAL, SIA;
  • visit the website of VIP REAL, SIA;
  • are indirectly connected with any service provided by VIP REAL, SIA;
  • are a representative of a Client (a company or a private individual);
  • are a representative of any third party that has a legal relationship with VIP REAL, SIA;
  • have provided Your Personal Data, or VIP REAL, SIA obtains Your Personal Data for other reasons not mentioned above.

2. Collection, Processing and Storage of Personal Data

2.1. The Data Controller collects, processes and stores personally identifying information mainly through the company's website, e-mail, telephone and paper documents.

2.2. By visiting and using the services provided by VIP REAL, SIA, You agree that any information provided is used and managed in accordance with the purposes set out in the Privacy Policy.

The Data Controller processes personal data (name, surname, personal identity number, nationality, property and client address, e-mail, telephone) for the following purposes:

  • to identify the person for the provision of services;
  • to prepare, conclude and perform an agreement concluded with the person;
  • to manage clients' complaints and requests and to provide responses to them;
  • to ensure compliance with the legitimate interests of VIP REAL, SIA and third parties;
  • to manage payments for the services provided by VIP REAL, SIA;
  • to maintain relationships with clients and cooperation partners, to ensure core business operations, and to advertise, administer and develop services;
  • to provide information to authorised state institutions in cases stipulated by legislation;
  • to conduct client satisfaction surveys and to collect and analyse statistical data to improve services and develop new services;
  • to carry out technical measures to ensure and improve the operation of the company's information system and the website.

2.3. The Data Subject is responsible for ensuring that the personal data provided is correct, accurate and complete. The deliberate provision of false information is considered a violation of our Privacy Policy. The Data Subject is obliged to promptly notify the Data Controller of any changes to the personal data provided.

2.4. The Data Controller is not liable for any damage caused to the Data Subject or third parties arising from the provision of false personal data.

The Data Controller processes personal data on the following legal basis:

  • to conclude and perform an agreement with the client;
  • to ensure compliance with laws applicable to VIP REAL, SIA;
  • to protect the interests of VIP REAL, SIA, the client or a third party, as determined by law or the concluded agreement;
  • on the basis of the person's consent.

3. Rights and Obligations of the Data Controller

3.1. The Data Controller has the right to verify the accuracy of the data submitted by using publicly available registers.

3.2. The legal basis for the processing of personal data is points a), b), c) and f) of Article 6(1) of the General Data Protection Regulation:

a) the Data Subject has given consent to the processing of his or her personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which the Data Subject is party, or in order to take steps at the request of the Data Subject prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which the Data Controller is subject;

f) processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Data Subject which require protection of personal data, in particular where the data subject is a child.

3.3. The Data Controller stores and processes the Data Subject's personal data for as long as at least one of the following criteria applies:

3.3.1. The personal data is necessary for the purposes for which it was received;
3.3.2. For as long as, in the manner prescribed by external legislation, the Data Controller and/or the Data Subject may exercise their legitimate interests, such as lodging an objection or bringing or defending a claim in court;
3.3.3. For as long as there is a legal obligation to retain the data;
3.3.4. For as long as the Data Subject's consent to the relevant processing of personal data remains valid, if no other lawful basis for the processing of personal data exists.

3.4. In order to fulfil its obligations to You, the Data Controller has the right to transfer Your personal data to cooperation partners and data processors who carry out the necessary data processing on our behalf. Personal data may be disclosed to employees of VIP REAL, SIA, real estate agents, as well as to persons providing services to VIP REAL, SIA. In cases stipulated by legislation, Your personal data may be disclosed to the State Data Inspectorate, the State Revenue Service (VID) and other institutions authorised by legislation, including judicial institutions. Personal data will also be available to the company's board, responsible employees and our cooperation partners – notaries and their assistants involved in the provision of our services, as well as accounting service providers, legal service providers and similar parties, thereby ensuring compliance with the legitimate interests of VIP REAL, SIA and third parties.

3.5. When processing and storing personal data, the Data Controller implements organisational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing.

4. Rights of the Data Subject

4.1. Every person whose data is processed by VIP REAL, SIA has the right to access their data – by requesting copies of their personal data.

4.2. You may request the correction, erasure or restriction of processing of Your data, or object to its processing. You may withdraw Your previously given consent to the processing of data; however, this will not affect the lawfulness of processing carried out before such withdrawal of consent. You also have the right to data portability.

4.3. You have the right to know other matters related to the processing of Your personal data, such as, but not limited to, how VIP REAL, SIA obtained Your personal data and on what legal basis it is processed.

4.4. If You have any questions, requests or complaints regarding the processing of data, please contact us by writing to our registered address or to our e-mail address, or by visiting the office of VIP REAL, SIA in person and presenting an identity document.

5. Final Provisions

5.1. This Privacy Policy has been drawn up in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as the applicable laws of the Republic of Latvia and the European Union.

5.2. The Data Controller has the right to amend or supplement the Privacy Policy at any time and without prior notice. Amendments take effect upon publication on the website www.vipreal.lv